Servicing & Repairs
We pride ourselves on after sales service; we don’t just supply mobility scooters, we also offer professional servicing & repairs with a fully equipped workshop onsite.
Our Dedicated Workshop
Our in-house and professional engineers are ready to respond to any challenges our customers face. Unlike many mobility providers we operate our own fully operational workshop. With this huge amount of expertise all under one roof you can have complete peace of mind.
- Free collection*
- Free courtesy scooter
- Free delivery*
- Expert mobility engineers
- *within 15 miles of our mobility workshop.
Bespoke Products
At East Coast Mobility, we understand that every individual’s needs are unique. That’s why we don’t just offer standard scooters, powerchairs, or seating solutions, we can tailor products to suit your specific requirements. From adjusting seat height and controls to adding specialist supports or accessories, our bespoke solutions ensure your equipment works exactly how you need it to.
Our skilled technicians have the experience and expertise to modify and customise mobility devices safely and effectively. Whether you require adaptations to help with posture, comfort, or accessibility, we can create solutions that enhance independence and improve your daily life. With our bespoke servicing and repairs, your mobility equipment becomes truly personal, designed around you and your lifestyle.
Caring for your scooter
Keeping your mobility scooter in top condition helps ensure it remains safe, reliable, and comfortable for everyday use. With a little regular care and attention, you can extend its lifespan, maintain performance, and avoid unexpected issues, making every journey smoother and more enjoyable.
Top Tips
Driving
Your scooter will give you the smoothest and most efficient ride when the tyres are kept inflated to the pressure shown in your manual. You should avoid large kerbs and do everything possible to avoid bumping into obstacles. Most scooters can climb kerbs up to approximately 5cm, but please refer to your manual for your scooter’s exact capabilities.
Cleaning
Like cars, scooters can continue to function when they are dirty, but their efficiency will be reduced, and they will experience additional wear and tear on the components. Make sure to clean your scooter regularly with warm water and a soft cloth. Never wash your scooter while it is connected to a charger.
Keep it dry
Just like anything electrical it is important to keep your scooter dry too. When not in use, please store yours inside or if this is not possible we highly recommend using a weatherproof cover. If you use your scooter in the rain you may want to consider investing in a canopy.
Servicing
It is important that your scooter is serviced every year to keep it in safe working order. We are always happy to book you in a service and give you a loan scooter to keep you mobile whilst we are working on yours. It’s best to book your service with us a week or two in advance to make sure that we have all the components required to service your vehicle.
Batteries
Can I use a different charger to charge my batteries?
Please charge your batteries using the charger supplied to you. Using a different charger may damage your batteries. If you are unsure – please ask us.
How should I charge new batteries?
When you first get your new mobility scooter batteries, it is a good idea to charge them fully and then run them down a few times. You will not achieve full capacity until this process has been completed approx. 10 times. When undertaking these chargers, do not fully discharge – when the battery gauge reduces close to the red zone, starting charging again.
When should I stop charging my batteries?
We strongly recommend that you ensure your batteries are fully charged before you unplug them from your electricity supply. Interrupting the charging process will degrade the batteries and may reduce their efficiency and lifespan. Do not disturb any charge (even top-ups) by unplugging & plugging in elsewhere.
Can I leave my batteries on charge?
Leaving your batteries on charge after they have been fully charged can be damaging – please avoid this where possible.
What should I do if I am not planning to use my scooter for a while?
If there are long periods where you decide not to use your scooter, we recommend that you charge your batteries once a week.
Should I perform top-up charges?
For best practice, please use your batteries so they reduce down/closest to the red zone on the battery gauge – please do not allow them to fully discharge.
We recommend performing top-up charges only when your scooter’s battery gauge is showing below half full for the first 3 months. If you have performed a short journey and the battery gauge is above half, there is no need to charge your batteries.
If you know that you will be performing a longer journey in the near future you will need to fully charge your batteries.
What about hot and cold extremes?
Please charge your batteries in a location with regulated temperatures. Charging them in areas with extreme temperatures can cause damage and reduced efficiency.
Come visit our showroom!
All it takes is one trip to our showroom to experience and discover our new and reconditioned scooters in stock today. If you would prefer a free home demonstration, please don’t hesitate to get in contact with us, our team members are always happy to help and advise.
Why Choose Us
Geared Up For The Toughest of Engineering & Technical Challenges
We believe that we are different from other mobility retailers on the market and you will recognise this if you come to visit us.
One thing that makes us stand out is our own fully operational in-house workshop which is geared up for the toughest of engineering and technical challenges. We have had the same mission for over 20 years now, to enhance the lives of the less able and be the mobility equipment supplier that everyone loves. With our comprehensive catalogue of mobility aids, and friendly product advisors, we do just that!
Don’t just take our word for it.
Take a look and see what some of our thousands of customers have said about East Coast Mobility.
From start to finish, the service has been fantastic. From ensuring the reconditioned scooter I purchased was in top condition, to the great delivery experience through to dealing with helpful lady on the phone. I was most grateful for the non pushy sales approach – you gave me time to think. Extra information and assistance was immediately on hand. I cannot fault East Coast Mobility!
Mr Barrett
I recently needed to purchase a recliner chair for my mother, I contacted East Coast Mobility having dealt with them before, our needs were sorted over the phone, efficiently, with compassion and delivered within 48 hours.
Audrey Wandsworth
Just received my Cabin Car back after work done. The service I got was exceptional.
Not only was the work done to a brilliant standard they collected and delivered it too.
Robert Smith
Absolutely brilliant service, while she was very poorly my Mum’s stair lift stopped working and got stuck in a doorway in a really awkward place so I called round a few places but most couldn’t help very quickly.
Caroline Long
Great people who are very helpful. Reasonably priced and great variety of products. Highly recommend these people. Great to support a family business.
Vinnie Harris
Rated 4.4 stars by 100+ customers
Rated 4.7 stars by 49+ customers
From start to finish, the service has been fantastic. From ensuring the reconditioned scooter I purchased was in top condition, to the great delivery experience through to dealing with helpful lady on the phone. I was most grateful for the non pushy sales approach – you gave me time to think. Extra information and assistance was immediately on hand. I cannot fault East Coast Mobility!
Mr Barrett
I recently needed to purchase a recliner chair for my mother, I contacted East Coast Mobility having dealt with them before, our needs were sorted over the phone, efficiently, with compassion and delivered within 48 hours.
Audrey Wandsworth
Just received my Cabin Car back after work done. The service I got was exceptional.
Not only was the work done to a brilliant standard they collected and delivered it too.
Robert Smith
Absolutely brilliant service, while she was very poorly my Mum’s stair lift stopped working and got stuck in a doorway in a really awkward place so I called round a few places but most couldn’t help very quickly.
Caroline Long
Great people who are very helpful. Reasonably priced and great variety of products. Highly recommend these people. Great to support a family business.