Our in-house and professional engineers are ready to respond to any challenges our customers face. Unlike many mobility providers we operate our own fully operational workshop. With this huge amount of expertise all under one roof you can have complete peace of mind.
- Free collection*
- Free courtesy scooter
- Free delivery*
- Expert mobility engineers
- Very competitive rates
Our Platinum Service includes mobility scooter repair, bespoke powerchair & wheelchair alterations, stairlift servicing plus so much more!
*within 15 miles of our mobility workshop.
Caring for your scooter
Top tips direct from the experts
Your scooter will give you the smoothest and most efficient ride when the tyres are kept inflated to the pressure shown in your manual. You should avoid large kerbs and do everything possible to avoid bumping into obstacles. Most scooters can climb kerbs up to approximately 5cm, but please refer to your manual for your scooter’s exact capabilities.
Like cars, scooters can continue to function when they are dirty, but their efficiency will be reduced, and they will experience additional wear and tear on the components. Make sure to clean your scooter regularly with warm water and a soft cloth. Never wash your scooter while it is connected to a charger.
Just like anything electrical it is important to keep your scooter dry too. When not in use, please store yours inside or if this is not possible we highly recommend using a weatherproof cover. If you use your scooter in the rain you may want to consider investing in a canopy.
It is important that your scooter is serviced every year to keep it in safe working order. We are always happy to book you in a service and give you a loan scooter to keep you mobile whilst we are working on yours. It’s best to book your service with us a week or two in advance to make sure that we have all the components required to service your vehicle.
Please charge your batteries using the charger supplied to you. Using a different charger may damage your batteries. If you are unsure – please ask us.
When you first get your new mobility scooter batteries, it is a good idea to charge them fully and then run them down a few times. You will not achieve full capacity until this process has been completed approx. 10 times. When undertaking these chargers, do not fully discharge – when the battery gauge reduces close to the red zone, starting charging again.
We strongly recommend that you ensure your batteries are fully charged before you unplug them from your electricity supply. Interrupting the charging process will degrade the batteries and may reduce their efficiency and lifespan. Do not disturb any charge (even top-ups) by unplugging & plugging in elsewhere.
Leaving your batteries on charge after they have been fully charged can be damaging – please avoid this where possible.
If there are long periods where you decide not to use your scooter, we recommend that you charge your batteries once a week.
For best practice, please use your batteries so they reduce down/closest to the red zone on the battery gauge – please do not allow them to fully discharge.
We recommend performing top-up charges only when your scooter’s battery gauge is showing below half full for the first 3 months. If you have performed a short journey and the battery gauge is above half, there is no need to charge your batteries.
If you know that you will be performing a longer journey in the near future you will need to fully charge your batteries.
Please charge your batteries in a location with regulated temperatures. Charging them in areas with extreme temperatures can cause damage and reduced efficiency.
We understand that one size just doesn’t fit all – we offer a bespoke service on many of our products.
Ask us today about our custom stairlifts, easy access bathrooms and bespoke powerchairs & rise and recliners.