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Where to Take Your Broken Mobility Scooter

Mobility scooters are an essential lifeline for many people, helping them maintain independence and freedom. But just like any other vehicle, scooters can sometimes break down or develop faults. When that happens, it’s important to know where to turn for reliable repairs and support.

Caring For Your Scooter

Looking after your scooter correctly can prevent breakdowns and ensure your scooter continues to run smoothly. These are some small habits that can help to keep your vehicle running smoothly:

Charging– Top up the charge after each outing rather than running the battery flat. If you’re storing the scooter, give it a monthly charge to keep the cells healthy.

Clean and Dry– A quick wipe of the tiller, seat and floor pan stops grime getting into switches and joints. A damp cloth is a gentler choice over something as harsh as a pressure washer.

Tyres and Brakes– Check your tread and tyre pressure regularly. If steering feels loose or your stopping distance changes, it might be time for a service.

Listen– If you notice a new click, squeak or wobble, this might be a sign there’s something wrong. Catching this early could result in a small fix rather than bigger (and more expensive) repairs later.

Routine Servicing– Preventative checks can extend your scooter’s lifespan and improve reliability.

Contact Your Mobility Scooter Supplier

If you bought your scooter from a specialist mobility retailer, your first step should be to contact them. Many suppliers offer aftercare services, extended warranties, and repair packages to keep your scooter in good condition. Even if your warranty has expired, they’ll usually be able to arrange a service or repair at a reasonable cost.

Check for Approved Service Centres

Most leading mobility scooter brands have approved service centres or recommended repair partners. These centres have trained technicians, access to genuine spare parts, and the expertise to carry out repairs safely and effectively. Using an approved centre ensures that your scooter stays reliable and safe to use.

Community and Local Services

Some local councils and charities provide support for mobility equipment. In certain areas, you may be able to access repair schemes or advice through community mobility hubs. While these services may not cover every type of repair, they can be a useful resource if you’re unsure where to start.

Avoid DIY Repairs

It may be tempting to try and fix your scooter yourself, but mobility scooters are complex machines. Attempting DIY repairs without the right knowledge or parts can not only damage the scooter further but also compromise your safety. Always seek professional help to make sure the job is done properly.

Replacement

Sometimes, a scooter may be too old or too costly to repair. If this is the case, your mobility scooter retailer can help you explore replacement options. Investing in a new scooter may save money in the long run and give you added confidence when travelling.

At East Coast Mobility, our in-house professional engineers work from our fully operational workshop. If your scooter needs repairs or you’re considering an upgrade, our team is here to help. We provide expert advice, servicing, and a wide range of quality mobility scooters to keep you on the move with confidence.    

You can browse our range of mobility scooters at our showroom, or online.

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Visit Our Showroom

All it takes is one trip to our showroom to experience and discover the 100+ reconditioned scooters in stock today. If you would prefer a free home demonstration, please don’t hesitate to get in contact with us, our team members are always happy to help and advise.

Mr Barrett

From start to finish, the service has been fantastic. From ensuring the reconditioned scooter I purchased was in top condition, to the great delivery experience through to dealing with helpful lady on the phone. I was most grateful for the non pushy sales approach - you gave me time to think. Extra information and assistance was immediately on hand. I cannot fault East Coast Mobility!

Audrey Wandsworth

Thank you so much for coming to my aid at Beccles Medical Centre. I wish we had more local businesses, and not just the internet for service.

Robert Smith

Just received my Cabin Car back after work done. The service I got was exceptional.

Not only was the work done to a brilliant standard they collected and delivered it too.

Well done East Coast Mobility! I thoroughly recommend them to anyone with mobility scooter problems.

Thank you to all the staff for a first class experience.

Caroline Long

Absolutely brilliant service, while she was very poorly my Mum's stair lift stopped working and got stuck in a doorway in a really awkward place so I called round a few places but most couldn't help very quickly.

East Coast Mobility not only told me how to move it so it wasn't in the way anymore but they also came out the following day and got it fixed with new batteries! Such a relief and all done sooo quickly.

Vinnie Harris

Great people who are very helpful. Reasonably priced and great variety of products. Highly recommend these people. Great to support a family business.

Jane Walker

I recently needed to purchase a recliner chair for my mother, I contacted East Coast Mobility having dealt with them before, our needs were sorted over the phone, efficiently, with compassion and delivered within 48 hours.

Despite my mother not keen on a recliner chair she absolutely loves it!

Lynda

It all worked out well in the end.
Easy Access Ramp is pucker!

Love Lynda

Karen Neil

I can't thank Grant and everyone enough at East Coast Mobility for their fantastic help in installing my stairlifts and at an affordable price beating several others I had round.

Giving me back some desperately needed independence for which I thank them with all my heart, they honestly went above and beyond.

I have no hesitation in highly recommending them to anyone that needs help or advice, they really do care.

Paul Green

I feel I must write and say a huge thank you for the service my wife and I received last week when we came to look at new scooters.

We were both very pleased with how comfortable and reliable they are and were pleasantly surprised at the professional approach we received from Grant.

Malcolm Lyell

Excellent service. We needed an engineer late in afternoon to fix my father's stairlift as he could not have got to toilet or bed that night. They left the workshop and attended within 30 mins - fault fixed!

Very helpful and knowledgeable.

Chris Bartlett

A very pleasant place to go for your mobility equipment. Staff are very knowledgeable and very helpful.

I've used them for several years now and they have always accommodated all my disability needs.

What Our Clients Say

Don’t just take our word for it! Take a look and see what some of our thousands of customers have said about East Coast Mobility.